- We ship Monday through Friday.
Orders are processed on the next business day unless the item is Over
Size; these items might take 1-2 days to process.
- Tracking is provided automatically
after processing has been completed.
- Most orders will ship by USPS,
FedEx, UPS or Freight depending on your item.
- At the moment we do NOT ship to
International territories, Hawaii or Alaska.
- We DO NOT ship to PO Box Addresses
- Contact us directly for orders
damaged or lost during transit
- Our goal is 100% Satisfaction!
- Cali Dream does not in
anyway share customer information with any third Party companies,
organizations, or parties. Customer credit card information is never store
anywhere on our site. All payments are processed through our verified
PayPal Business account. Customer privacy is very important to us and we
promote safe and confident shopping.
- We accept all major credit card
payments through PayPal only.
- We DO NOT accept personal checks.
- Auction winners are expected to
pay within 3 days.
- Please inspect your package for
any damaged/missing items and notify us within 2 days of receiving the
package. We promise that your satisfaction is our #1 Priority. Therefore,
all of our products are backed by our 100% full money back guarantee so
buy with confidence!
- For any reason, contact us within
30 days of receiving your order so we may issue a refund or exchange.(Any food related products which includes, but not limited to Pet Food, Pet Food related products, Vitamins, or any produce cannot be returned for any reason. If the item did not arrived in good condition, please contact us and we will resolve the issue in a positive manner. We care for your pets)
- For cases in which the item must
be returned to us, the item must be unused and in the exact condition as
you received it. Contact us for more details on the process
leaving any negative feedback, please contact us. A 1, 2 or even a 3 star
ratings affects our small business greatly. We will reply within 24 business
hours to resolve any issues and answer all your concerns! Please allow us more
time to respond for messages left over the weekend.